Web design FAQ

Quick FAQ

Q. What files do I get with my template purchase?
A. Everything you see in the preview, images, sound, fonts, fla files, etc is included
Q. What can be edited?
Everything in the template can be edited by yourself. To be able to edit, you need some knowledge about the suitable software.
Q. How long before I get my template after payment.
A. Usually it takes no more than 24h. In rare cases it can take up to 72h. If your order is good, it usually do not take more than an hour or often just a couple of minutes.
Q. Is there a money back guarantee?
A. No. The reason is that computer files can not be returned as regular goods can. If any files is damaged, you will be provided with new ones that work.
Q. I am no designer, can I learn?
A. Sure thing. A lot of good tutorials is listed here

Extended Website Template FAQ

For beginners who have never bought or used a template before:

Q: What is a website template?
A: A website template is a ready-made web-site design that can be used as the foundation of building a new website. Within a short period of time, you can replace the text and pictures in the templates with your own using the appropriate software(s).

Q: What kinds of website templates are available?
A: Currently we are offering 4 major types of templates: 1) Flash templates, 2) HTML templates, 3) HTML templates with Flash header, and 4) Flash intro templates. For 1, 3, and 4, you will have to have Flash MX installed to edit the Flash part of the templates. For 2, you will have to have MS Frontpage or Macromedia Dreamweaver for editing. If you would like to edit the graphics of a template, it’s highly recommended that you should have Adobe Photoshop as well.

Q: What is the advantage of using a template?
A: Since our templates are designed by professionals, they serve the purpose to help you start building your website in a very cost efficient manner without sacrificing on quality. Moreover, if you are a designer, they save you time when you are pre-occupied with different tasks.

Q: What is the difference between our templates and others in the market?
A: While there are many other similar products in the market, our focus is to deliver the best value-for-money products to our clients. We place great emphasis on the varieties of design style we have and easiness for customization with our products. Good customer service is followed like a religion at our company and we always get back to our customers in the most timely manner.

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Q: What files do I get after the transaction has been processed?
A: What you get would be a compressed .ZIP file. You will need to unzip it before you actually can edit the template. If you do not have Winzip tool installed in your machine, please visit http://www.WinZip.com or http://www.Pkware.com . After unzipping the files, you will see inside the folder the source files (.fla) as well as fonts files we used for the particular template. You will need to installed the fonts to your system if you haven’t had those fonts already. After you do that, you can open your .fla file with Flash MX or Flash MX 2004. Flash MX 2004 30 days trial version can be obtained at http://www.macromedia.com/software/

Flash related:

Q: What is the FLA file?
A: A FLA file (that with a .fla extension) is the source, or editable version of the flash template. From here you can modify your template and produce FLA files for presentation via the web. With the FLA file, you can export the SWF files.

Q: What is a SWF file?
A: A SWF file (that with a swf extension) is a compiled, viewable only, flash file. You would use this format by way of means of presenting through the web. You can export this file along with the HTML file in Flash MX if you have the .fla file. By placing the .swf files and .html files in the root directory of your server, it will become your website!

Q: Do I have to be a Flash expert to edit the template?
A: While it’s not as easy as MS Frontpage to edit in Flash MX, it’s still relatively hassle free with the advancement of Flash. By using the Find and Replace function in Flash MX 2004, you can easily search for all the text in the Flash templates. Here is an example: Find_FlashMX2004.jpg

Q: What kind of modifications can I do to the templates?
A: You can add content, incorporate your logo(s), add/delete a section, add/delete pictures, add/delete music to them as long as you are familiar with Flash MX. While most of the parts are relatively easy, adding a section would be a bit more complex and time consuming for beginners. However, our company can customize it for you professionally.

Q: I can't seem to open all the templates that I have downloaded?
A: That could be because you are using a version prior to Flash MX.

Q: I get “unexpected file format” when I try to open a template, why?
A: This is because you are not using Flash MX

Q: I don't have Flash MX, where can I download it?
A: Please visit Macromedia http://www.macromedia.com/software/ for further information.

Q: Can I use any other software like MS FrontPage to edit the Flash
templates rather than Flash MX?
A: No.

Q: I am using Flash MX Professional version, does it work with your templates?
A: Although the “Pro” version on surface should not make a difference and should work with our templates, we have heard from numerous customers that they can’t open or edit the files with the “Pro” version.

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Template Specific:

Q: Do your templates come with tutorials?
A: Some of them do but some of them don’t. However, you will be able to find alot of web design, template info and tutorials at Web Design Help

Q: I am having troubles with your “Display” Flash template, do you have a tutorial?
A: Yes. Please find it here: display_tutorial.swf

Q: Which template(s) are compatible with Flash 5?
A: Template such as "Casual", "Athletic", "Professional", "Cheerful" as well as
"Sparkle are editable using Flash 5.

Miscellaneous

Q: I want to produce an .exe file from my Flash Template, how do I do it?
A: 1. File/Publish Settings
2. Uncheck all checkboxes except "exe"
3. Hit "publish"

Q: How do I make the Flash presentation auto-start from a CD when it is inserted into a CD driver?
A: http://www.macromedia.com/support/flash/ts/documents/flashautorun.htm